BDC Assistant Manager

Assistant BDC Manager

Ed Napleton Automotive Group
Napleton Clermont CJDR

The Ed Napleton Automotive Group is looking for our next Assistant BDC Manager to support the Sales Business Development Center at Napleton Clermont CJDR. This role works directly under the BDC Director to assist with daily operations, team performance, coaching, and appointment production for the sales department.

This is an excellent opportunity for an experienced BDC professional ready to step into a leadership role, gain hands-on management experience, and grow within one of the country’s most successful automotive groups. Apply Today!

The Ed Napleton Automotive Group represents over 25 automotive brands and operates 50+ dealerships across seven states. With more than 3,500 employees nationwide, we offer long-term stability, internal growth opportunities, and a strong, family-owned culture built over 90+ years.

What We Offer:

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  Potential pay range of approximately $45,000–$65,000+ per year, based on performance

  
  


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  Family Owned and Operated – 90+ years in business

  
  


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  Medical, Dental, Vision Insurance, and 401(k)

  
  


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  Paid Vacation and Sick Time

  
  


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  Paid Training

  
  


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  Employee discounts on products, services, and vehicles

  
  


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  Clear advancement opportunities within the BDC and dealership leadership structure

  
  

Job Responsibilities:

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  Support the BDC Director with daily oversight of the Sales BDC team

  
  


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  Assist in hiring, training, coaching, and developing BDC representatives

  
  


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  Help monitor lead flow, response times, appointment quality, and show rates

  
  


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  Ensure all inbound and outbound sales calls, internet leads, texts, and emails are handled promptly and professionally

  
  


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  Work closely with Sales Management to ensure proper follow-up and appointment execution

  
  


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  Assist with tracking department performance, reporting, and incentive metrics

  
  


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  Handle escalated customer concerns related to the sales process

  
  


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  Review lead sources and digital performance regularly and communicate improvement opportunities to the BDC Director

  
  


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  Step in as acting team lead when the BDC Director is unavailable

  
  

Job Requirements:

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  Minimum 2–3 years of BDC or Internet Sales leadership experience

  
  


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  Strong verbal and written communication skills

  
  


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  Experience working in CRM systems and Microsoft Office

  
  


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  Highly organized, detail-oriented, and performance-driven

  
  


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  Strong customer-focused mindset with the ability to coach and lead a team

  
  


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  Ability to work collaboratively with dealership leadership

  
  


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  Willingness to undergo a background check in accordance with local and state regulations

  
  


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  Must be 18 years of age or older to comply with company driving policy

  
  

We are an equal opportunity employer and prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.