BDC / Cashier - Service

Description

Duties and Responsibilities:

• Answer inbound calls and direct callers to the appropriate associate within the dealership.
• Make customer service appointments
• Look up customer service records and advise of services and warranty accordingly
• Verify customer vehicle status
• Receive cash, checks and credit card payments from customer and record the amount received on the repair order.
• Make change accurately and issue receipts to customers.
• Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Take messages and deliver to appropriate dealership associate.
• May be responsible for clerical duties such as photocopying, faxing, filing, and collating.
• May be responsible for general administrative/support staff duties as assigned by Management

Requirements

Qualifications:

• High school diploma or the equivalent
• Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments
• Patient and pleasant when faced with challenging customers
• Must speak, read and write English clearly. Bilingual is a plus, but not required
• Automotive experience a plus, but not required
• Team player - dependable
• You type 40 – 45 WPM in order to capture new customer information efficiently
• Comfort and familiarity with using and learning various software applications

Working Conditions:

• Working conditions are consistent with working in an office