BDC Customer Care Specialist

BDC Customer Care Specialist at Route 128 Honda 

Job Summary

We are seeking a motivated and customer-focused BDC Customer Care Specialist for sales and service to join our growing team at Route 128 Honda. The ideal candidate has excellent communication skills, a positive attitude, and the ability to educate customers on our vehicles, products, and features while delivering a top-tier customer experience.

Benefits

• Competitive Pay


• Paid Time Off (PTO)


• Medical, Dental, and Vision Insurance


• Life Insurance


• Career Growth Opportunities

Responsibilities

• Promote and deliver a consistently exceptional customer experience


• Interact with customers to identify their needs and create opportunities for new and used vehicle sales presentations


• Work closely with the BDC Manager and BDC team to ensure all sales lead opportunities are properly tracked and documented in the CRM


• Complete inbound and outbound phone calls as assigned by the BDC Manager


• Actively participate as a member of the BDC team, including cross-training in internet leads and phone-based sales prospecting


• Stay up to date on new vehicles, products, features, and accessories and communicate their benefits to customers


• Attend product knowledge sessions, sales training, and BDC meetings as required


• Maintain a professional appearance and demeanor at all times

Qualifications

• High school diploma or GED required


• Strong reading skills with the ability to interpret business documents, procedures, and regulations


• Excellent written communication skills, including reports, business correspondence, and advertising copy


• Strong verbal and presentation skills with the ability to communicate effectively with customers, managers, and team members


• Basic mathematical skills, including the ability to calculate discounts, interest, commissions, percentages, and other figures


• Ability to follow written, verbal, diagram, or schedule-based instructions


• Valid driver’s license with a clean driving record

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.