BDC Customer Care Specialist

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  Promote and seek out opportunities to deliver a top-notch customer experience
  
  


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  Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
  
  


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  Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  
  


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  Complete phone calls as assigned by the BDC Manager
  
  


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  Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  
  


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  Stay informed about new products, features, accessories, etc., and their benefits to customers
  
  


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  Attend product and sales training as requested by BDC
  
  


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  Attend sales meetings
  
  


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  Maintain a professional appearance
  
  

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  High school diploma or general education degree (GED)
  
  


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  Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  
  


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  Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  
  


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  Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  
  


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  Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  
  


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  Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  
  


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  Clean driving record & valid driver’s license
  
  

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