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BDC Customer Care Specialist

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Job Description - BDC Customer Care Specialist



Business Development Representative (BDC)


Thomas Nissan of Joliet


Thomas Nissan of Joliet is Growing – Join Our Team!


Thomas Nissan of Joliet is actively hiring Business Development Representatives (BDC) to help support our rapidly growing sales department.


This is a great opportunity for individuals with experience in customer service, call centers, appointment setting, collections, hospitality, retail sales, or any position that requires strong communication skills. Automotive experience is a plus, but we are willing to train the right people.


If you enjoy talking with people, building relationships, and helping customers, this could be the perfect career opportunity.


What We Offer



  • Competitive Hourly Pay Plus Bonuses

  • Aggressive Performance Incentives & Monthly Spiffs

  • Fuel Assistance Program for Top Performers

  • Paid Training

  • Health, Dental, and Vision Insurance

  • Paid Vacation

  • Career Growth Opportunities

  • Flexible Scheduling

  • Fun, Team-Oriented Work Environment


Responsibilities



  • Respond to inbound internet leads, phone calls, and customer inquiries

  • Schedule appointments for the sales department

  • Follow up with customers regarding their vehicle interests

  • Confirm and manage daily appointments

  • Maintain accurate customer information in the CRM

  • Communicate professionally through phone, text, and email

  • Help create an exceptional customer experience before the customer arrives at the dealership


Qualifications



  • Strong phone and communication skills

  • Customer service experience preferred

  • Call center, collections, retail, hospitality, or appointment-setting experience is a plus

  • Automotive experience is a plus but not required

  • Bilingual (English/Spanish) is a strong plus

  • Positive attitude and strong work ethic

  • Basic computer skills

  • Ability to multitask in a fast-paced environment

  • Professional appearance and demeanor


Who Should Apply?



  • Customer Service Representatives

  • Appointment Coordinators

  • Call Center Representatives

  • Collections Representatives

  • Retail Sales Associates

  • Hospitality Professionals

  • Recent College Graduates

  • Bilingual Candidates

  • Anyone who enjoys helping people and earning performance-based income


Why Thomas Nissan?


We are growing, investing in our people, and creating opportunities for long-term career advancement. Many of our managers started in entry-level positions and worked their way up through the organization.


If you're looking for a career instead of just another job, we want to talk to you.


Spanish-speaking candidates are encouraged to apply.


Apply Today and Become Part of the Thomas Nissan Team!




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