BDC - Dealership Service Appointment Scheduler

What Employees Love about Tenvoorde Ford

• Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our teams feel valued.  This is where our best ideas come from.


• Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company.


• Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.

The Tenvoorde Family is seeking an amazing BDC – Service Appointment Scheduler!

Have you been told you’re outgoing, energetic, detailed, organized, a positive person, a great communicator, reliable and great with people?  Are you looking for a job or career that offers stability, growth opportunity and a better work-life mix?  If so, we are looking for someone just like you!  Due to the growth of our company and the need to better serve our customers we are looking for you! 

Responsibilities

What does a BDC – Service Appointment Scheduler do?

• BDC – Business Development Center, you make the first impression on our valuable customers


• Answer all incoming service calls


• Work with BDC co-worker to fill our service schedule, you get a mentor!


• Asking the right questions so customers get the correct services performed


• Pays close attention to scheduling software and accurately schedules appointments


• Prioritize Mobile Service and Pickup and Delivery appointments.


• Outbound calls, texts, emails to confirm appointments


• Outbound calls to our customer base to schedule recalls


• Collaborate with BDC co-worker to schedule service loaners


• Take incoming calls from customers with vehicles currently in for service


• Answer basic questions about dealership or customer concerns


• Other BDC related tasks assigned by management or BDC co-worker

Qualifications

• One year customer service experience


• Enthusiastic personality


• Strong computer skills


• Must be reliable


• High level of detail, organization and accuracy


• Ability to identify, learn & work within specific service processes


• Effective listening & communication skills when speaking with coworkers or guests.


• Exceptional ability to learn and grow


• Amazing work ethic


• Ability to learn from veteran staff


• Outstanding ability to work with a team and take direction


• Ability and willingness to adopt modern technology


• Strong written and verbal communication skills


• Proficiency in use of basic computer and phone systems


• Ability to sit at a desk for your shift occasionally leaving BDC area to address over the phone customer concerns.


• Organized and friendly personality


• Willing to submit to a pre-employment background check

Benefits

• Pay based on experience


• Paid Time Off


• Health Insurance, single and family coverage


• Health Savings Account option


• Dental Insurance


• Life Insurance


• 401k retirement plan


• Employee Vehicle Discounts 


• Employee Parts/Service Pricing Discounts


• Referral Bonus Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.