BDC Manager

Description

 Join the Winning Team at North Hills Mitsubishi!

Position: Business Development Center (BDC) Manager

This is your opportunity to be part of a dynamic, customer-focused dealership that values innovation, teamwork, and career growth. If you thrive in a fast-paced environment and love helping customers, we want to hear from you!

What You’ll Do:

• Respond promptly to internet leads and third-party inquiries with professionalism and enthusiasm.
• Handle inbound service calls and schedule appointments efficiently and accurately.
• Proactively follow up with existing customers via phone, text, and email to build lasting relationships.
• Ensure customers are informed about current promotions.
• Monitor customer satisfaction and follow up to ensure a positive experience.

What We Offer:

• Career Advancement Opportunities – We promote from within!
• Positive, Team-Oriented Work Environment
• Comprehensive Benefits Package including:
• Medical, Dental, Vision, HSA/FSA, Life & Disability Insurance
• 401(k) with Company Match
• Paid Vacation & Holidays
• Employee Discounts on Vehicles, Parts & Service
• Company-Issued Uniforms

Requirements

 What We’re Looking For:

• Proven management experience, preferably in a dealership BDC or similar environment.
• Strong communication and interpersonal skills.
• Ability to manage a high volume of inbound and outbound calls with professionalism.
• Dependable, organized, and results-driven.
• Prior experience with CRM systems and dealership software is a plus.
• A passion for delivering exceptional customer service.

 Ready to take the next step in your career? Apply today and become part of the North Hills Mitsubishi family—where your success is our priority!