BDC Manager

Job Description

The BDC Manager serves as the first line of defense for all inbound leads, responsible for rapid response and setting high-quality appointments that transition to the sales team. This is a hands-on role focused on execution and accountability. 

Key Responsibilities:

- Personally handle all inbound internet and phone leads.
- Respond to leads within strict response-time standards (goal: under 10 minutes).
- Set qualified appointments and transition them seamlessly to sales staff.
- Track and report daily/weekly results: lead response, appointments set, show rates, and sold ratios.
- Ensure CRM compliance: 100% of activities logged and tracked.
- Collaborate with sales management to maximize conversion of BDC appointments.

What We Offer

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  401(k) plan

  
  


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  Health insurance

  
  


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  Community involvement

  
  


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  Career progression

  
  


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  Promote from within