H

BDC Manager

icon building Company : Hawk Ford Of Carol Stream
icon briefcase Job Type : Full Time
icon geo-alt Carol Stream, Il

Job Description - BDC Manager





Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

 

Key Responsibilities










  • Staff Management:


    Recruit, onboard, and train Business Development Representatives (DBRs) or BDC coordinators. 



     













  • Lead Management:


    Oversee inbound and outbound lead calls and emails, ensuring prompt and professional follow-up from the BDC team. 



     













  • Performance Monitoring:


    Set performance goals and quotas for the BDC staff, track results, and analyze performance data to identify areas for improvement. 



     













  • Appointment Setting:


    Coordinate and schedule sales and service appointments, and manage rescheduling for no-show customers. 



     













  • Strategy Development:


    Develop and implement strategies to optimize lead generation, customer engagement, and sales conversion rates. 



     













  • Reporting & Analysis:


    Run daily, weekly, and monthly reports to track department performance and identify trends. 



     













  • Customer Satisfaction:


    Ensure a high level of customer satisfaction by providing exceptional communication and support. 



     













  • Collaboration:


    Work closely with sales, marketing, and service departments to align strategies and optimize the customer journey. 



     















Essential Skills 



 










  • Strong leadership and communication skills.

  • Ability to recruit and train team members.

  • Proficiency in using CRM systems for lead tracking and data analysis.

  • Analytical skills to review performance metrics and implement strategies.

  • A proactive and self-motivated attitude.

  • Familiarity with digital marketing campaigns and website traffic monitoring.






Original job BDC Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

Similar BDC Manager Jobs in the US

thunder icon

Get your Resume Reviewed for Free

GrabJobs us
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use