BDC Manager

BDC Manager – North Knox CDJR

Knoxville, TN - Competitive compensation based on experience plus performance incentives. Range: $60,000 - $100,000+ per year

Due to continued growth, North Knox CDJR is seeking an experienced Business Development Center (BDC) Manager to lead, coach, and elevate our sales and service appointment teams.

This role is critical to driving appointment show rates, improving customer engagement, and ensuring our BDC operates as a performance-driven extension of the showroom and service drive.

Key Responsibilities

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  Lead, train, and hold the BDC team accountable to daily KPIs

  
  


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  Drive appointment setting, confirmation, and show-rate performance

  
  


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  Monitor and optimize CRM processes, lead response times, and follow-up strategies

  
  


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  Coach phone, text, and email communication to improve conversions

  
  


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  Partner with Sales & Service Managers to ensure smooth handoffs and customer experience

  
  


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  Analyze reports daily (appointments, shows, sold, response times) and adjust strategy accordingly

  
  


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  Maintain a positive, high-energy, results-focused culture

  
  

Qualifications

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  2+ years experience managing a BDC, Internet Sales, or Sales Operations team

  
  


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  Strong CRM experience (DriveCentric experience preferred)

  
  


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  Proven ability to coach phone skills and objection handling

  
  


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  Comfortable with performance metrics, accountability, and reporting

  
  


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  Automotive dealership experience required

  
  


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  Leadership mindset with a customer-first approach

  
  

Why North Knox CDJR

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  #1 Premier CDJR Dealer in East Tennessee

  
  


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  High-volume store with strong brand recognition

  
  


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  Leadership team committed to growth and improvement

  
  


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  Competitive compensation based on experience plus performance incentives. 

  
  


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  Long-term career opportunity, not just a job

  
  

Apply today or send your resume directly to our management team.
Join a dealership that values performance, accountability, and results.