BDC Manager

Carlisle Cadillac Buick GMC is searching for a Full-Time BDC Manager.  We are looking for an energetic individual looking to grow their Automotive Career in a family-oriented business.  

The BDC Manager is responsible for developing, processing, managing, following up, and tracking all customers as it pertains to the sales department within a dealership. This individual completes all reports and administrative procedures as required. If you like a fast-paced work environment and talking on the phone, this would be a great fit for you!

Responsibilities:

• Lead customer relations process management.


• Develop accountable, continuous improvement plans.


• Gather accurate customer information to create a database for continual follow-up and retention.


• Utilize computer skills to increase appointments, sales, and customer retention.


• Utilize phone skills to set solid appointments with call-ins, previous customers, and referrals.


• Constructively communicate with other dealership personnel as required to satisfy customer needs.


• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.


• Arrive at work, take breaks, and depart work at the times designated by management.


• Attend meetings and training as scheduled.


• Ensure that work areas and customer waiting areas are kept clean.


• Other duties as assigned.

Qualifications:

• Excellent customer service skills – actively looking for ways to serve our customers 


• Self-starter mentality and ambitious spirit preferred


• Eager to learn new skills and improve


• Phenomenal communication skills with customers and team members


• Professional, well-groomed personal appearance


• Clean driving record and valid driver’s license


• Basic computer and phone skills
  


• Available to work flexible hours and weekends

Benefits: 

• Benefits available: Medical, Dental, Vision, Paid Time Off


• Life & Disability Insurance


• 401(k) Plan with company match


• Growth opportunities
  


• Paid Training
  


• Employee vehicle purchase plans
  


• Family owned and operated


• Long term job security
  


• Health and wellness
  


• Flexible Work Schedule
  


• Discounts on products and services