BDC Manager

We're looking for a driven, detail-obsessed BDC Manager to own the front end of our customer experience at our Ford dealership in Provo. This is a high-accountability role built around speed, consistency, and follow-through. You'll be the engine that keeps every lead moving — from first contact to booked appointment — while working hand-in-hand with our Sales Managers to close the loop on every opportunity.

• Respond to all inbound leads within 1 minute of receipt — across phone, email, text, and digital sources


• Film and send a personalized video walkaround of the vehicle of interest to every prospect within 10 minutes of first contact


• Set quality appointments by working closely with Sales Managers to qualify leads, confirm pricing, and coordinate handoffs


• Monitor the daily lead board to ensure every open opportunity has proper follow-up and communication logged — no lead goes cold on your watch


• Manage follow-up cadences across the CRM to keep prospects engaged through calls, texts, and emails until a decision is made


• Track and report on key BDC metrics including response times, appointment set rates, show rates, and lead-to-sale conversion


• Identify gaps in the follow-up process and proactively solve them before they cost the dealership deals

• Prior experience in a BDC, internet sales, or customer-facing automotive role strongly preferred


• Comfortable on camera — you'll be making personalized videos every single day


• Exceptional follow-up instincts with a genuine sense of urgency and ownership


• Proficiency in dealership CRM software (VinSolutions, DealerSocket, or similar)


• Strong communicator across all channels — phone, text, and email


• Organized, process-driven, and calm under the pressure of a fast-paced sales environment


• A team player who works well with sales leadership and holds themselves accountable to results

We're a high-volume Ford dealership in the heart of Utah Valley with a team that's serious about performance and takes care of the people who deliver it. We offer a competitive base plus performance bonuses, full benefits, and a culture where great work gets noticed.