BDC Manager

BMW of Arlington is seeking an experienced Owner Loyalty Portfolio Manager to join our Business Development Center team.

This is a premium customer-experience role focused on owner retention, lease maturity, service-to-sales opportunities, loyalty follow-up, and BMW portfolio management. The ideal candidate has luxury automotive experience, strong BMW product knowledge, and familiarity with BMW tools, including Infobahn.

This position is not basic lead handling. We are looking for someone who can professionally manage BMW owners, identify loyalty opportunities, create appointments, support repeat business, and deliver the level of communication expected from a luxury dealership

• Manage BMW owner loyalty opportunities through phone, email, text, CRM, and BMW systems.
• Work lease maturity, service retention, orphan owners, previous customers, equity mining, and repeat purchase opportunities.
• Use Infobahn and BMW resources to support product knowledge, customer questions, loyalty programs, and ownership information.
• Schedule high-quality appointments for sales and service opportunities.
• Partner with sales managers, client advisors, service advisors, and dealership leadership to create a seamless customer experience.
• Maintain accurate notes, follow-up activity, appointment status, and customer information in the CRM.
• Provide a premium communication experience that reflects the BMW brand.
• Track appointment shows, sold appointments, loyalty conversion, follow-up activity, and customer engagement.
• Stay current on BMW product updates, incentives, ownership programs, and dealership processes.

• Luxury automotive experience preferred.
• BMW brand experience strongly preferred.
• Familiarity with Infobahn strongly preferred.
• BDC, sales, service, client care, or owner loyalty experience preferred.
• Strong phone, email, and text communication skills.
• Professional presence with the ability to work with luxury customers.
• Highly organized, detail-oriented, and able to manage a large customer portfolio.
• Comfortable using CRM systems, BMW tools, and dealership software.
• Competitive, coachable, accountable, and motivated by performance.

In Addition to competitve compesnation we also offer: