BDC Manager (Bloomington)

Job Title: BDC Manager

Location: [Bloomington, Indiana]
Dealership: Royal South Toyota

The Opportunity: Build Your Vision

Are you a BDC expert who is tired of managing someone else's broken processes?  Or perhaps a highly adept Sales Pro who thinks they have what it takes to take the step to lead a BDC?  Royal South Toyota is a mid-sized, community-focused dealership looking for a high energy leader to build our Business Development Center from the ground up.

We aren't looking for a "cog in a machine" for a high-volume factory. We need an architect—someone who can design the workflows, select the talent, and establish the culture for a brand-new department that will serve as the heartbeat of our sales and service operations.

Core Responsibilities (The "Build" Phase)

• Department Design: Establish the foundational processes for lead management, including response time standards, multi-channel communication (phone, text, email), and specialized word tracks.


• Talent Acquisition: Recruit and hire your own initial team of BDC Representatives, focusing on quality and "customer-first" personalities over raw volume experience.


• CRM Configuration: Partner with management to optimize our CRM (VinSolutions) for automated follow-up schedules and lead distribution.


• Interdepartmental Handoffs: Design the "road to the sale" and service appointment workflows to ensure a seamless transition from your team to our Sales and Service Advisors.


• Training & Mentorship: Develop a training curriculum that empowers your team to handle objections with empathy and professional persistence.

Ongoing Management (Mid-Size Focus)

• Quality over Quantity: In a mid-sized environment, every lead is gold. You will monitor call quality and lead nurturing to ensure no opportunity is ever "burnt".


• Strategy Alignment: Hold weekly meetings with Sales and Service Managers to align BDC campaigns with Toyota national incentives and local inventory.


• Reporting: Track and present key metrics such as appointment show rates and lead-to-sold ratios to the General Manager.

Qualifications

• Experience: 3+ years of automotive BDC or Internet Sales experience, with a proven track record of process implementation.


• Entrepreneurial Spirit: You must be comfortable with ambiguity and have the drive to "own" the department's success from day one.


• Toyota Expertise preferred but not necessary.


• Leadership: Ability to lead by example—you aren't afraid to jump on the phones to show your team how it's done.

What We Offer

• Creative Freedom: The rare chance to build a department exactly how you believe it should run.


• Competitive Pay: Base salary plus a percentage of department profit


• Full Benefits: Medical, dental, vision, and 401(k) with company match.


• Stability: We are a mid-sized, family-oriented store that values long-term relationships over "burn and turn" staffing.