BDC Manager / Call Center Manager

BDC Manager - Job Responsibilities:

• Hire, coach, train, counsel and monitor the performance of sales and service business development representatives in order to assure top performance


• Forecast goals and objectives for the department and strive to attain them


• Establish individual retention objectives and a program to meet them


• Review and analyze team activity and production daily, weekly, monthly and year over year to determine best resource utilization and planning for effectiveness.


• Interact and coordinate with other dealership departments to maximize customer satisfaction


• Work alongside Executive and Department Managers to develop appointment setting strategies to maximize dealership traffic


• Develop, execute, and monitor outbound internet and phone campaigns.


• Maintain daily, weekly, and monthly service forecasts


• Ensure that the service customer satisfaction objectives set by management are achieved


• Work with Management to develop BDC call center and email campaigns


• Must be action-oriented and results-driven


• Demonstrated ability to recruit, train, mentor and motivate an Automotive BDC Service Team

BDC Manager - Job Requirements:

• Minimum 3 years of experience in automotive business development center operations


• Must have demonstrated leadership and management abilities


• Experience with automotive digital marketing


• Ability to work well under pressure


• Valid driver's license