BDC Manager / Call Center Manager

Are you a high-energy communicator who thrives in a fast-paced environment? 

Honda of Middleburg Heights, part of the prestigious Five Star Automotive Group, is looking for a Service BDC (Business Development Center) Representative to join our elite team.

We don't just "fill seats"—we build careers. If you have the "gift of gab" and a passion for providing a 5-star customer experience, we want to hear from you.

The Perk You’ve Been Looking For: $1,000 RETENTION BONUS

Get hired and stay in good standing for 90 days to receive a $1,000 bonus!

Why Join Our Team?

• Competitive Compensation: Base hourly pay + uncapped performance-based commission


• Career Growth: We promote from within! This is the perfect entry point into automotive management or sales


• World-Class Benefits: Medical, Dental, Vision, 401(k) with company match, and Paid Time Off.


• Culture:  Work in a high-energy, supportive environment where your success is celebrated.

Your Mission:

• As a Service BDC Representative, you are the heartbeat of our service department. Your primary goal is to turn inquiries into appointments and keep our service bays humming.


• Master the Phones: Handle a high volume of inbound service calls and make proactive outbound calls to current and former clients.


• Appointment Setting: Schedule service appointments with precision using our state-of-the-art CRM.


• Customer Advocacy: Answer questions about service intervals, recalls, and warranty coverage with professional confidence.


• Follow-Up: Execute consistent follow-up with "no-show" appointments and post-service satisfaction calls.


• Collaboration: Work closely with Service Advisors and Managers to ensure a seamless "customer for life" experience.

What We’re Looking For:

• Excellent Communicators: You must be comfortable on the phone and able to craft professional emails and texts.


• Goal-Oriented: You thrive when you have a target to hit and aren't afraid of a high-volume call environment.


• Tech Savvy: Previous experience with CRMs (like VinSolutions or Reynolds) is a plus, but we will train the right candidate.


• Reliability: You are a professional who shows up on time and ready to "get those dialing fingers moving."


• Experience: Previous BDC, call center, or hospitality experience is preferred, but we value attitude over everything.

Ready to Drive Your Career Forward?

Don't settle for an "average" job.  Join a team that values your drive and rewards your results. Apply Today!

Submit your resume or visit us in person at Honda of Middleburg Heights.

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.