BDC Rep

Biggers Mazda is a fast-paced, high-performing automotive dealership group dedicated to providing outstanding customer service and driving growth through innovation. We're expanding our team and are seeking a highly motivated and energetic BDC Rep to help us continue to grow and deliver exceptional experiences for our customers.

Job Summary:

The BDC Rep plays a key role in supporting sales growth by managing incoming leads, setting appointments, supporting the sales team, and assisting with day-to-day operations. This hybrid role requires both a customer-focused mindset and operational leadership.

Key Responsibilities:

• Respond to inbound sales inquiries via phone, email, and online platforms

• Generate appointments for the sales team by following up with leads

• Track, monitor, and report on lead activity and conversion rates

• Support the E-Commerce Director with daily reporting, team coordination, and training initiatives

• Assist with inventory updates, promotional campaigns, and customer follow-ups

• Maintain CRM database with accurate and up-to-date information

• Contribute ideas for improving lead generation, workflow efficiency, and customer satisfaction

• Provide excellent service to customers, both online and in person

Qualifications:

• 2+ years of experience in business development, sales support, and automotive industry preferred

• Excellent communication and interpersonal skills

• Strong organizational and time-management abilities

• Proficient with CRM software - VinSolutions - is a requirement

• Ability to work in a fast-paced, team-oriented environment

• Self-motivated with a proactive attitude and attention to detail

• Availability to work evenings, weekends and/or extended hours as needed

What We Offer:

• Competitive base salary plus commission/bonus structure

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and professional development

• Opportunity to grow into a management role within the organization