BDC Representative

• Manage all incoming service inquiries via phone, email, and online chat.


• Engage prospects in meaningful conversations to understand their needs and provide relevant information.


• Schedule and confirm service appointments. 


• Conduct proactive outbound calls and follow-ups to nurture and re-engage customers.


• Log all customer communications and information accurately in our Customer Relationship Management (CRM) software.


• Collaborate with the service team to ensure a seamless and positive customer journey.


• Stay up-to-date on recommended maintenance schedules, manufacturer recalls, and current promotions.


• 
  Maintain high customer satisfaction and help build lasting relationships with our clientele. 

What We're Looking For

• Prior experience in a BDC or call center environment is a plus, but we will train exceptional candidates.


• Excellent verbal and written communication skills with a professional phone presence.


• A positive attitude, strong work ethic, and goal-oriented mindset.


• Strong computer skills and the ability to learn new software quickly.


• Superior multitasking and organizational abilities to manage a high volume of leads and appointments.


• A resilient and motivated self-starter who thrives in a fast-paced environment.

What We Offer

• Competitive Compensation


• Medical


• Dental


• Vision


• Disability


• Life Insurance


• 401k


• Paid Training


• Career Growth

About Us
The D'Orazio family has been a trusted name in the automotive industry since 1976, committed to delivering quality vehicles and exceptional customer service. Located in Wilmington, IL, we pride ourselves on a culture of integrity, teamwork, and innovation. Join us and be part of a company that values dedication and drives success.