BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer?

Come join our team at Castle Buick GMC in Riverside as a BDC Representative.

What’s In It For you:

• 401(K) with company match


• Major medical (50% employee paid premium), Dental, Vision insurance options


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance


• Paid Time Off 


• Employee vehicle purchase discounts


• Career advancement
  
  

What You’ll Do:

• Answer customer calls and establish follows-up with sales appointments


• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates


• Provide customers with initial product information and direct them to the appropriate dealership resources


• Present initial financing options based on customer needs


• Follow up with leads that are not ready to make an appointment or no-show


• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management


• Utilize CRM tracking system daily
  
  

What You Bring to the Team:

• Prior experience as a BDC Representative, Call Center Coordinator, or related position


• Excellent teammate with collaborative attitude and eagerness to improve


• Prompt and courteous demeanor


• Positive and hardworking personality


• Strong computer skills


• Valid driver’s license

BDC Representative: $16-$18 per hour
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts

To learn more about us visit: https://jointeamcastle.com/