BDC Representative-Service Dept.-Koons Falls Church Ford

BDC Representative-Service Dept.-Koons Falls Church Ford

Falls Church, VA, USA

Req #2788
Thursday, May 2, 2024
About Asbury
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the

Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a

BDC Service Agent at Koons Falls Church Ford,

you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused

BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide informationon shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinentcustomer information and document in the system accordingly
Agents must adhere to Asbury phone scripts
Excellent customer service skills and motivation to be successful
High volume incoming and outgoing calls, ranging from 50+ calls per day
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Able to multi-task in a fast pacedenvironment
Various language proficiencyis always a plus
Team player
Must be atleast eighteen years of age
Must be able to pass pre-employment screens (background and drug test)
Company Benefits:
Pay and Recognition:
Semi monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Employee assistance program
Employee discounts on parts and service repairs
Opportunities to join our community service initiatives, which includes paid volunteer hours
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

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