BDC Sales Agent

Join Our Team!

We are looking for a motivated, organized, and customer-focused BDC Agent to join our growing dealership team. If you enjoy helping customers, staying organized, and creating opportunities through follow-up and communication, we'd love to meet you.

What You'll Do

As a BDC Agent, your primary responsibility is to generate and schedule appointments for our sales team while providing an exceptional customer experience.

Daily Responsibilities:

• Contact internet leads, phone inquiries, and previous customers.


• Schedule appointments for customers interested in purchasing a vehicle.


• Follow up consistently through phone calls, text messages, and emails.


• Maintain accurate customer records in our CRM.


• Confirm upcoming appointments and reschedule missed appointments.


• Re-engage older leads and inactive customers.


• Work closely with the sales team to ensure a smooth customer handoff.


• Follow dealership communication processes and daily activity goals.

What We Provide

• Structured daily workflow and clear expectations.


• CRM tools, scripts, and training.


• Ongoing coaching and development.


• Supportive team environment.


• Competitive pay plan with performance bonuses and commission. 

Qualifications

• Strong communication skills.


• Comfortable speaking with customers by phone, text, and email.


• Organized and detail-oriented.


• Positive attitude and strong work ethic.


• Ability to follow processes and stay consistent with follow-up.


• Previous customer service, sales, call center, or dealership experience is a plus but not required.

Success in This Role Looks Like:

• Following the daily process consistently.


• Maintaining high customer engagement.


• Scheduling quality appointments.


• Creating opportunities for the sales team.


• Delivering excellent customer service on every interaction.

If you're driven, dependable, and ready to grow your career in the automotive industry, apply today!