BDC SERVICE

Overview: 

As a Customer Service BDC Consultant at Smith Automotive Group, you’ll play a crucial role in managing leads, interacting with potential and current customers, and ensuring exceptional customer service. If you’re passionate about the automotive industry and enjoy connecting with people, this position is perfect for you! 

Responsibilities: 

Handle Inquiries: 

• Respond to internet leads and phone inquiries from potential customers. 
• Provide accurate information about vehicle purchases and dealership services. 

Appointment Scheduling: 

• Set appointments for prospective customers to meet with sales or service staff. 
• Confirm scheduled appointments and maintain an appointment board in the BDC.

Customer Follow-Up: 

• Follow up with customers' post-visits to ensure satisfaction and address any additional questions. 
• Maintain detailed records of customer interactions in the database.

Collaboration: 

• Coordinate effectively with sales and service staff to manage leads and provide top-notch customer service. 
• Funnel customers to the appropriate department based on their needs. 

Performance Goals: 

• Meet or exceed monthly goals related to sales, customer satisfaction, and productivity. 

 Qualifications: 

• Excellent communication and customer service skills. 
• Strong attention to detail and problem-solving abilities. 
• Ability to work in a fast-paced environment. 
• Proficiency in using CRM tools for tracking customer interactions. 

Physical Requirements: 

• Ability to sit for extended periods while handling phone calls and computer tasks. 
• Comfortable using a computer, keyboard, and mouse. 
• Good hearing and clear verbal communication for phone conversations. 
• Ability to lift light objects (such as paperwork or office supplies). 

What We Offer: 

• Tremendous product inventory (Nissan vehicles). 
• Ongoing company-wide training to enhance your skills. 
• A strong company reputation in the automotive industry. 
• Growth opportunities within our organization. 
• A professional, enthusiastic, and supportive working environment. 

When you join our team, you’ll receive comprehensive training, competitive compensation, and unparalleled benefits. Your career in the automotive industry awaits you!