BDC Service Agent

BDC Service Agent – Crossroads Chevrolet (Beckley, WV)

Location: Beckley, WV
Department: Service Department
Position Type: Full-Time

About Us:

Crossroads Chevrolet is a trusted name in southern West Virginia for quality vehicles and exceptional customer service. We’re looking for a motivated and customer-focused BDC (Business Development Center) Service Agent to join our growing Service Department team. If you’re a people person who enjoys helping others and thrives in a fast-paced environment, we want to meet you!

Key Responsibilities:

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  Handle inbound and outbound calls to schedule customer service appointments.

  
  


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  Confirm and coordinate service appointments for maintenance, repairs, and warranty/recall work.

  
  


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  Follow up with customers currently in service or recently serviced to ensure satisfaction and encourage positive Chevrolet survey and review participation.

  
  


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  Communicate recall information and proactively reach out to customers to schedule necessary repairs.

  
  


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  Maintain accurate customer records and appointment details in the dealership management system.

  
  


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  Work closely with Service Advisors and Technicians to ensure smooth scheduling and excellent customer experiences.

  
  


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  Provide friendly, professional, and prompt customer interactions that reflect the Crossroads Chevrolet standard.

  
  

Qualifications:

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  Excellent communication and customer service skills.

  
  


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  Strong attention to detail and organizational skills.

  
  


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  Comfortable using computers, phone systems, and CRM/DMS software (training provided).

  
  


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  Ability to handle a high volume of calls in a positive and professional manner.

  
  


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  Previous call center, dealership, or customer service experience preferred but not required.

  
  


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  High school diploma or equivalent required.

  
  

Benefits:

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  Competitive hourly pay plus performance-based bonuses.

  
  


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  Health, dental, and vision insurance.

  
  


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  Paid time off and holidays.

  
  


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  401(k) retirement plan.

  
  


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  Employee discounts on vehicles, parts, and service.

  
  


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  Opportunities for advancement within the dealership.

  
  

How to Apply:

If you’re ready to start a rewarding career in the automotive industry, apply today!
Send your resume to [email protected].