BDC Service Appointment Coordinator

Conklin Automotive Group is on the lookout for a motivated and detail-oriented BDC Service Appointment Coordinator to join our growing team. In this role, you will be responsible for managing incoming service appointment requests and ensuring that our customers receive a seamless and efficient scheduling experience. You will work closely with service advisors and other team members to optimize appointment availability and follow up with customers to confirm their visits. This position requires exceptional communication skills, strong organizational abilities, and a passion for providing excellent service. If you enjoy working in a fast-paced environment and are looking to grow your career within the automotive industry, we encourage you to apply!

Responsibilities

• Manage inbound and outbound calls for service appointment scheduling
• Assist customers in selecting the appropriate services and times for their vehicle maintenance
• Confirm and remind customers of their upcoming appointments
• Maintain accurate records of customer interactions and appointments
• Collaborate with service advisors and technicians to optimize scheduling efficiency
• Address customer inquiries and concerns promptly and professionally
• Utilize dealership management software for appointment tracking and reporting

• High school diploma or equivalent; automotive experience is a plus
• Excellent phone and customer service skills
• Strong attention to detail and organizational abilities
• Ability to work independently and as part of a team
• Proficient in computer applications and dealership management software
• Strong communication skills, both verbal and written
• Valid driver’s license with a clean driving record

• 401K with company match
• Paid time off

• Paid holidays

• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account with company match