BDC Service Associate

Description

Position Summary:

The BDC Service Associate is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound and outbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is to help the Service Department provide high quality lead handling services and greatly improve the overall service volume and experience we provide to our clients in a manner that is in line with McGee Automotive Group’s core philosophies, principles, and values. 

The BDC Service Associate will be held accountable to:

1. Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
2. Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
3. Set a professional standard that always reflects favorably on McGee.  
4. Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.

Principal Duties And Responsibilities:

• Schedule service appointments for multiple brands using proven word tracks and McGee Automotive Group’s process.
• Increase daily repair order count in dealership.
• Facilitate the ease of appointment for customer satisfaction.
• Manage daily objectives accurately and efficiently.
• Daily, weekly and monthly reconciliation of objectives and performance.
• Constant customer interaction.
• Foster a trusting and long-lasting relationship with customers to drive repeat business.
• Follow-up with clients after vehicle maintenance/service to ensure their experience was exceptional and to set the stage for future visits.
• Ability to organize and multi-task in a hectic environment. 
• Exceptional communication ability whether in person, via email, or over the phone.
• Ability to offer customer service that exceeds expectations.
• Familiarity with computers and software applications.

Certificates/Licenses: Valid driver’s license with acceptable driving record

Physical Demands:

SEDENTARY (requires sitting 70%, standing or walking 30%

Occasional carrying of small objects) X__

LIGHT (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.) ______

MEDIUM (requires frequent walking, bending, stretching, getting in and out

Of vehicles, occasional lifting up to 25Lbs.) _______

HEAVY (requires lifting 100 lbs., with frequent carrying of up to 50 lbs.) ______

VERY HEAVY (requires lifting over 100 lbs., such as lifting car parts) ____

Supervisor: Service Manager or Service & Parts Director

Positions Supervised: None

August 2023

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).