BDC Service Rep/Call Center

Kick off your career in the automotive industry with Toyota Carlsbad!

Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative.

What We Offer:

• Excellent Culture


• Advancement opportunities


• Medical, Dental, and Vision Plan


• Company-paid Life Insurance


• 401(k) savings plan


• Profit Sharing


• Paid Vacation


• Tuition Reimbursement

Major Essential Duties: 

• Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.


• Provide clients with information pertaining to current service offerings.


• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.


• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.


• Other duties as assigned.

Qualifications:

• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.


• 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.


• Knowledge of Toyota products is a plus.


• Bilingual (English/Spanish) preferred 


• Superb communication skills, both verbal and written.


• The ability to instantly build rapport with clients.


• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.


• Strong organizational expertise and attention to detail.


• Must be able to work flexible hours and days, including some weekends.

OWe are an EOE/M/F/D/V employer and support a drug-free workplace.