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BDC Service Rep/Call Center

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Number of Applicants

 : 

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Job Description - BDC Service Rep/Call Center



Kick off your career in the automotive industry with Toyota Carlsbad!


Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative.


 


What We Offer:



  • Excellent Culture

  • Advancement opportunities

  • Medical, Dental, and Vision Plan

  • Company-paid Life Insurance

  • 401(k) savings plan

  • Profit Sharing

  • Paid Vacation

  • Tuition Reimbursement


Major Essential Duties: 



  • Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.

  • Provide clients with information pertaining to current service offerings.

  • Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.

  • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.

  • Other duties as assigned.


Qualifications:



  • Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.

  • 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.

  • Knowledge of Toyota products is a plus.

  • Bilingual (English/Spanish) preferred 

  • Superb communication skills, both verbal and written.

  • The ability to instantly build rapport with clients.

  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.

  • Strong organizational expertise and attention to detail.

  • Must be able to work flexible hours and days, including some weekends.


 


OWe are an EOE/M/F/D/V employer and support a drug-free workplace.




Original job BDC Service Rep/Call Center posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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