BDC Service Representative

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. 

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team.  In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

• Answer incoming service calls and make follow-up calls.


• Respond to internet service lead requests.


• Schedule and confirm appointments for vehicle service.


• Follow-up after service completion to ensure customer satisfaction.


• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.


• Work closely with service advisors to pass along important customer details.


• Comply with all company policies, procedures and safety standards.


• Other duties as assigned.

Qualifications:

• Excellent communication and customer service skills.


• Professional, well-groomed personal appearance.


• Basic understanding of vehicle service is helpful.


• Ability to multitask and stay organized in a fast-paced setting.


• Familiar with computers and CRM software.


• Valid driver’s license and clean driving record.

We offer best in class industry benefits:

• Competitive pay 


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Vehicle Purchase Discounts


• Employee Discounts on Parts and Service Repairs


• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.