BDC/Customer Care Agent

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado!
Voted one of northern Colorado's best places to work.

Who Are We? We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed to serving the Northern Colorado community with best-in-class service, sales, repairs, and customer service. We care for thousands of customers every year because of the dedicated, committed, and professionally trained members of the Yoder Family of Companies. 

Position Summary

The BDC Agent will be responsible for handling outbound and inbound phone calls to find different opportunities to generate leads/appointments and pursue recommendations. They will drive relationship building by performing ongoing and timely follow-up on all customers that have visited/purchased ensuring complete satisfaction. This position will handle inbound and outbound calls. They will have relationships with guests who have shown interest but haven't yet purchased. 

Job Role and Responsibility 

• Ensures an optimal experience by maximizing sales and service opportunities with every customer by providing a professional, prompt, and friendly customer service in all customer contact situations, including when answering telephone calls, text messages,and emails.
• Schedules appointments with interested guests. 
• Tracks communication methods and appointments made per guest.
• Maintains an ongoing guest database to capture repeat business for each communication made.
• Works in a timely manner to schedule guest appointments. 
• Communicate effectively with new and current customers by phone, email, or text to respond to inquiries in a timely fashion, and answer questions on vehicles or services.
• Understands the terminology of the automobile business and keeps up with technology and changes in the product
• Uses company CRM tool effectivity and consistently to track all customer interactions.
• Follow up with guests after their purchase.
• Stays up to date on all training, certifications, new products, features, accessories, etc., and their benefits to our guests.
•  Direct source of laying the foundation for guest loyalty
• Ability to work in a fast-paced, team-oriented environment
• Must be able to work Saturdays

Do you have the necessary education and experience?

• High school degree or equivalent.
• 1 or more years of automotive experience is preferred. 

What are the total Rewards?

• CULTURE!!!
• Hourly $17 plus bonuses
• Sundays off, no late nights!
• Competitive vacation time, sick time, and paid holidays for full time employees.
• Company owned Early Childhood Education Center with deeply discounted rates, profit sharing, and 401(k).
• Health, dental, vision, pet insurance, and employer-paid life insurance for full time employees.