Beauty Advisor

Salary :

$24 - 24 hourly

Company : Intellipro Group Inc.

Job Type : Full Time

Berkeley Heights, Nj

Job Description - Beauty Advisor

Job Title: Consumer Advocate (Beauty Advisor)
Duration: 24+ Months (Possible extension or conversion)
Location: Berkeley Heights, NJ 07922
Pay Rate: $24/hour on W2

The Opportunity:
  The Le Care Center engages with our stylists and consumers through many touch points. The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Offers insights to the brands for continuous product and service improvements.

What you'll do

Displays a professional company image through voice and online interactions
Meets established quality standards in all contacts across all channels
Ensures optimal service levels maximizing resources
Recognizes and recommends new ways to influence consumers in their purchase decision
Performance meets expectations of key metrics
Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
Offers schedule flexibility to support the needs of the business
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce

What's needed to succeed
Technical/Professional:

A valid Cosmetology License and 3–5 years in salon color experience required.
Strong product/brand knowledge
Strong verbal communication skills
Strong attention to detail
Intermediate skills with MS® Word
If bi-lingual – able to compose responses in same language
Position requires extended periods of time answering calls with the use of a headset

Preferred Key Experiences (prior to this position):

College degree preferred
A combination of education and relevant business experience will be considered.
Demonstrates expertise in the products, services, philosophies, and culture within the Métier.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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Beauty Advisor

Job Description - Beauty Advisor

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