Behavioral Health Administrative Assistant

Job Summary

This position will assist in coordinating the clerical aspects of the Behavioral Health (BH) department. The role encompasses a wide range of administrative tasks aimed at ensuring smooth day-to-day operations within the BH department. Strong organizational skills, attention to details, and the ability to multi-task in a fast-paced environment. 

ESSENTIAL FUNCTIONS

• Execute all functions of scheduling with BH patients. 
• Provide bi-monthly online verification of patient insurance eligibility and benefits. 
• Complete daily reminder phone calls for all appointments including “no-show” patients. 
• Provide general overview of BH services to patients, providers, and outside entities, such as insurance providers. 
• Complete and submit bi-annual Community Clinic Association of Los Angeles County (CCALAC) data submission reports. 
• Assist BH staff with ECW template needs including blocking time for staff out, paid time off, meetings, training, and supervision. 
• Work with the BH Call Center and chat to triage any questions that may arise. 
• Assist clinical staff with obtaining signed patient legal documents that may be pertinent to their case. 
• Assist clinical staff by sending patient documents related to their case status. 
• Assist staff with sending patient requested documentation such as report summaries. 
• Weekly monitoring of in-house referral list. 
• Provide outside referrals when patients do not meet criteria for in-house services. 
• Complete screening tools utilizing a variety of software. 
• Review and provide information on BH attendance policy. 
• Provide emergency and/or community resource information requested by patients. 
• Schedule appointments with behavioral health providers for initial evaluation. 

Education/Experience

• High school diploma or equivalent.
• College degree in healthcare related preferred. 
• One year of related experience in a healthcare/substance use abuse environment preferred. 
• Experience working with underserved communities such as undocumented workers, unaccompanied minors, LGBTQ+ populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness. 
• Bilingual in Spanish is preferred. 

Demonstrated Attributes

• Excellent verbal and written communication. 
• Problem solving skills. 
• Active listening. 
• Social perceptiveness. 
• Critical thinking. 
• Ability to utilize Microsoft Office and Google Suite programs.