Behavioral Health Assistant

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENEFITS INCLUDED:

• Monday - Friday Scheduling


• Paid Holidays


• PTO


• Comprehensive Medical, Dental, and Vision Coverage


• 403(b) Retirement with Employer Match

POSITION PURPOSE:

The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment.

ESSENTIAL FUNCTIONS:

• Maintain a professional appearance when greeting patients in a friendly and professional manner.


• Utilize organizational skills to maintain files, schedule appointments, and keep accurate records of incoming calls, mail, packages, and faxes.


• To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to office procedures.


• Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.


• Provide professional customer service by greeting patients in a polite, prompt, helpful manner and provide necessary instruction and direction.


• Obtain and accurately and efficiently enter new patient demographics; accurately and efficiently update insurance and patient information with each visit to maintain accuracy for billing.


• Consistently provide patients with informed consents and behavioral health screeners and review information with patients to ensure understanding.


• Schedule future patient appointments utilizing EMR. Books, coordinate and reschedule appointments as needed, as well as making reminder calls.


• Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.


• Process referrals daily to ensure access remains open for patients.


• Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.


• Collect all co-pays and balances as required by office policies. Understand and apply payments to balances.


• Maintain organized office area, pay attention to detail and follow instructions.


• Distribute incoming mail, utilizing established timelines and accuracy.


• Follow opening and closing procedures according to office guidelines.


• Maintain clean and orderly waiting area including reading materials.


• Maintain a working knowledge of various available programs offered by Aviva Health.


• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.


• Organize services, seminars, and travel arrangements.


• Assist with written materials as they pertain to Behavioral Health Services.


• Assist in patient tracking procedures.


• Follow all Aviva Health policies and procedures.

QUALIFICATIONS:

• Minimum of High school diploma/ GED.


• Valid Oregon State driver license and insurable driving record.


• Minimum of two years relevant work experience in health care; behavioral health field preferred.


• Working knowledge of office procedures, and proficiency with standard office equipment, including computers and multi-line phone system; MS Office experience and knowledge of HIPAA.


• Organized and detail-oriented; ability to learn, retain, and apply training consistently.


• Proven effective interpersonal communication skills.


• Ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.

WORKING CONDITIONS:

Must be able to perform the following physical requirements:

• Remain in a stationary position most of the day while performing administrative duties.


• Move or traverse periodically throughout the day throughout the office.


• Operate equipment most of the day: computer, multi-line phone, other standard office equipment.


• Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.


• Able to move or transport up to 25 pounds while lifting office supplies or assisting patients.


• Work indoors in heat-controlled environment 100% of the day.


• OSHA Exposure Category – Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.


• In-person work during normal office hours.

DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.