Behavioral Health Care Manager - Youth Focused (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Behavioral Health Care Manager - Youth Focused role. This position reports to the Director of Population Health & Quality Improvement and is a regular, full Time, Non-Exempt position with a starting hourly rate range of $29.36 to $31.46 with full benefits. 

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Direct Patient Contact (approximately 80-90%):

• Perform brief assessments to identify patient needs, concerns, and circumstances.
• Develop action plans in collaboration with patients.
• Link patients to community services and support networks.
• Complete psychosocial screenings for patients seeking care at MNHC and refer to relevant community services.
• Follow up with patients and agencies by phone or in person to address barriers to access.
• Assist MNHC patients and families with forms for benefits such as CalFresh, disability, housing, transportation, and emergency assistance.
• Receive referrals and warm hand-offs from Behavioral Health Clinicians and cross-refer to Behavioral Health when warranted.
• Accompany patients to appointments as needed.
• Conduct outreach calls to facilitate attendance at groups and events.

• Chart on all patients seen in the Electronic Health Record.
• Develop, update, and maintain list of resources based on patient's needs (i.e., legal, food, housing, vocational).
• Participate in supervision meetings, team meetings, and other required health center meetings.
• Collects and analyzes information before making decisions; seeks input when appropriate.
• Perform other duties as assigned.

**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily.  The qualifications listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES
Teamwork

• Promotes team effort and uses a collaborative approach to problem-solving.
• Embraces the mission and strategic initiatives of the organization.

• Knowledge of motivational interviewing, cognitive behavioral therapy, and health psychology.
• Ability to use de-escalation techniques, conflict resolution, and emergency response.

• Maintains composure under pressure and handles complex problems with minimal supervision.
• Demonstrates flexibility in achieving key goals and priorities.

• Strives to understand and meet the needs of clients and patients.
• Treats all with dignity, respect, and appreciation for cultural differences.

• Takes immediate action to correct unsafe situations.
• Follows correct procedures to ensure safety for oneself and team members.

• Ability to provide support, advocacy, and build relationships following harm reduction principles with a diverse population, including Spanish-speaking immigrants, day laborers, women, LGBTQ+ individuals, African Americans, active drug users, and people with mental illness and other disabilities.

MINIMUM QUALIFICATIONS

• Associate's degree in social work, Psychology, Counseling or a related field.
• Substitution for education: three years of paid work experience in a community or healthcare setting.
• Bilingual in English and Spanish.

• Experience working with youth and adults.
• Proficiency in Epic EHR.
• Bachelor's degree.

Benefits

• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits