Behavioral Health Care Navigator

Job Title: Behavioral Health Care Navigator

Compensation (Based on experience and qualifications): Minimum $19.25

Location: Roseland Clinic 120 W. 111th St. Chicago, IL 60628

Schedule: Monday - Friday 9:00am - 5:00pm with a Saturday Rotation 8:00am - 1:00pm

We are seeking a compassionate and detail-oriented Behavioral Health Care Navigator to join our healthcare team. As a Behavioral Health Care Navigator, you will play a critical role in identifying and tracking care provided to patients with substance use and mental health disorders. You will be responsible for internal and external outreach to educate patients on medication compliance, relapse prevention, and safe use of Medication Assisted Treatment (MAT) for avoiding opioid misuse.

Responsibilities:

• Collects and evaluates all educational material related to substance use and mental health treatment, prevention and education
• Act as a coordinator of care for all patients identified with SUD diagnosis or who are participating in MAT services in CFHC clinics.
• Works collaboratively with Chicago Family Health Center professional staff, serving as an active part of the patient care team and collaborating with interdisciplinary staff including licensed behavioral health providers, medical providers, dental providers, and support staff.
• Will make and/or facilitate referrals to partner agencies providing more intensive SUD care – including intensive outpatient, group therapy, inpatient medical detox, and inpatient rehabilitation.
• Will conduct outbound phone campaigns for patients hospitalized for SUD or MH reasons, or identified by MCOs as having a BH need and registered as a patient of CFHC with a need to be brought in for appointment.
• Actively track and monitor a registry of patients in SMI (Severe Mental Illness) care, SUD care and/or MAT care.

Qualifications:

• A minimum of a High School Diploma or equivalent.
• CADC (Certified Drug and Alcohol Counselor) certification required.
• CPR Certification will be required and maintained.
• Experience working with patients with substance use disorders and mental health conditions required.
• Experience working with suboxone (buprenorphine) or other forms of Medication Assisted Treatment (MAT) required.
• Knowledge of activities and regulations related to substance use care in SUPR (Substance Use Prevention and Recovery)-licensed facilities required.
• Knowledge of activities and regulations related to mental health care in specialty mental health facilities required.

If you are passionate about providing high-quality behavioral health care to patients in a primary care setting, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and a supportive work environment.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|8 Vacation Days | 2 Personal Days| 8 Paid Holidays and 3 Floating Holidays|10 sick days |

Work Arrangement: This role is eligible for a “hybrid remote” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.).

Education and Experience

• A minimum of a High School Diploma or equivalent.
• CADC (Certified Drug and Alcohol Counselor) certification required.
• CPR Certification will be required and maintained.
• Experience working with patients with substance use disorders and mental health conditions required.
• Experience working with suboxone (buprenorphine) or other forms of Medication Assisted Treatment (MAT) required.
• Knowledge of activities and regulations related to substance use care in SUPR (Substance Use Prevention and Recovery)-licensed facilities required.
• Knowledge of activities and regulations related to mental health care in specialty mental health facilities required

Knowledge/Skills/Abilities

• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Comfort working in a medical setting as part of a multi-disciplinary team.
• Strong communication and business acumen.
• Ability to effectively engage patients in a therapeutic relationship, when appropriate.
• Experience in working with a diverse population base preferred.
• Ability to appropriately handle confrontation and conflict.
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.