Behavioral Health Case Manager

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Behavioral Health Case Manager provides services designed to support and maximize the ability of patients to better direct their health care experience through the use of supportive interventions, psycho-educational interventions, linkage to health plan and community resources and other activities geared at maintaining or enhancing the patient's coping capacity and stability. The Behavioral Health Case Manager also provides linkage and coordination with other care providers in the community or within TrueCare.

Responsibilities: 

• Promote and reinforce Patient Centered Medical Home (PCMH) concepts with patients and staff.
• Identify the patient’s and family’s physical, psychosocial, environmental, safety and developmental needs and assist the healthcare team in developing individualized patient care plans based on the needs identified.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., assist in completion of disability paperwork).
• Serve as a resource contact and information/education source to patients, families, providers, and/or staff.
• Coordinate referrals for continuity of patient care with external healthcare organizations and community resources; follow-up with patients and organizations, as appropriate, to document use and success of referral.
• Work collaboratively with provider(s) and other staff to ensure the delivery of quality care to patients to ensure best patient outcome.
• Maintain up to date patient records to ensure that problems, plans, interventions, and goals are accurately and clearly stated, and changes are reflected as they occur.
• Document problems, appropriate goals, coordination of care, care interventions and patient and family outcomes achieved from intervention and care provided.
• Participate in program development, orientation, and educational activities which further patients' capacity to better direct their health care experience.
• Maintain thorough knowledge of TrueCare services/benefits, public/private community resources, as well as federal/state laws which effect health care planning.
• Attend program-related community, coalition and committee meetings, as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum (1) one year working in a clinical setting.
• Minimum (1) one year working with behavioral health population.
• Experience with brief interventions and case management techniques.
• Bilingual in English and Spanish.
• Computer proficiency with Microsoft Office suite products (Outlook, Word, Excel, and PowerPoint) and electronic health record systems.
• Knowledge of local and national resources related to health care.

• Associate degree in social services, mental health, psychology, human services, or related field.
• Working knowledge of subject matter.
• Beginning knowledge of available services and resources.
• Experience working with low income, diverse population and persons impacted upon by mental illness.
• CCMC (Certified Case Manager Certification).

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.