Behavioral Health Case Manager - 811 Program

ESSENTIAL JOB RESPONSIBILITIES:

• Will provide Case Management Services to a caseload of approximately 25 Participants.
• Will apply the Housing First approach to serving people with housing and other service needs. 
• Will submit routine reports and outcome data, per contractual requirements, and will utilize Dr. Cloud
• Will conduct necessary assessments, complete mandated legal documentation, and complete Individualized Service Plans (ISP) according to funding source and policy timelines.
• Will plan, schedule, and coordinate meetings with Participants, and facilitate route home visits as required by stated performance measures.   
• Will research, access, and link to appropriate medical, psychiatric, education, community, and other social services/resources, as indicated by assessments and individual participant preferences. 
• Will communicate and work collaboratively with other providers, leasing managers, and/or landlords to ensure appropriate service provision. 
• Will meet with the supervisor for regularly scheduled meetings and as assigned by the supervisor. 
• Will attend and actively participate in regularly scheduled staff meetings as assigned by the supervisor.   
• Will attend and actively participate in required training, as assigned. 

IV. COMPETENCIES

• Problem Solving/Decision Making – Assess needs and consider the course of action to best meet those needs. 
• Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and ensure accuracy and efficiency. 
• Planning – Establish effective objectives, and priorities, implement plans; anticipate obstacles, and consider alternatives. 
• Coordination – Adjust casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up. 
• Action Orientation – Take initiative rather than passively accepting; take action and attempt to influence events to achieve goals. 
• Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities. 
• Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional. 
• Building Relationships – Able to establish rapport with participants, Easterseals’ staff and administration, program funders, and provider agencies. 
• Team Playing – Work cooperatively with other Easterseals Case Managers/Supervisors. 
• Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively, and directly communicate these objectives. 

QUALIFICATIONS:

• Bachelor’s Degree in Social Service or Human Services related field.
• Must have their own reliable transportation.
• Willing to travel during the day to outlying parishes as required.
• Able to multitask and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate.
• Must be a team-player.

PHYSICAL REQUIREMENTS with or without reasonable accommodations:

• The employee is regularly required to operate a computer, file and retrieve written documents,
• communicate with others on the phone and in-person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Ability to move independently within the facility and community.
• Must be able to travel and meet with participants

WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled and out in the field