Behavioral Health Case Managers (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Behavioral Health Case Manager and Behavioral Health Case Manager - Youth Focused. These two positions report to the Director of Behavioral Health and Substance Use Counseling and are regular, full Time, Non-Exempt positions with a starting hourly rate range of $29.36 to $31.46 with full benefits. 

Primary Objective: 
Under the supervision of the Director of Behavioral Health and Substance Use Counseling, the Case Manager performs screenings and short-term case management tasks for patients in the Prenatal Clinic, Adult Medicine and Pediatrics clinics.  The Case Manager will endeavor to reduce the barriers patients encounter in meeting their needs around Social Determinants of Health. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Direct Patient Contact: 

• Conduct in-depth assessments, including the initial health assessment, to determine medical, behavioral, and social needs. 
• Develop patient-centered, individualized Health Action Plans (HAPs) tailored to clients' goals, needs, and preferences.  
• Incorporate harm reduction and trauma-informed practices into care strategies. 
• Provide and connect to health promotion services, including health education, advocacy, and coaching. 
• Refer and connect patients to community, housing, and social support services. 
• Track barriers to care and assist patients in eliminating or reducing obstacles to obtaining essential services. 
• Assist patients in completing civic and medical forms. 
• Increase utilization of Teen Clinic and other MNHC services and improve health outcomes for teen and adult patients. 
• Identify and coordinate collaborative opportunities with other youth and adult service providers and/or programs. 
• Receives referrals/warm hand-offs from Behavioral Health Clinicians and cross-refers to Behavioral Health when warranted. 
• May accompany patients to appointments on occasion. 
• Facilitate care transitions for patients discharged from external facilities (e.g., skilled nursing, hospital, emergency room) and ensure timely follow-up with the patient care team. 

Administrative - Data Reporting, Program Planning & Evaluation: 

• Maintain accurate and timely documentation of assessments, care plans, interventions, and outcomes.  
• Develop, update and maintain list of behavioral health resources. 
• Participate in supervision meetings and other required health center meetings. 
• Performs other duties as assigned. 

Core Competencies

Teamwork 

• Promotes team effort in all activities and uses a team approach to problem solving. 
• Understands and embraces the mission and strategic initiatives of the institution. 

• Adheres to NASW Code of Ethics, does not cut corners ethically; earns trust and maintains confidences; does what is right, not just what is politically expedient; speaks plainly and truthfully. 

Tolerance for Stress, Ambiguity, and Change 

• Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities. 

Customer Service 

• Strives to understand the needs of clients/patients. 
• Treats all clients/patients with dignity, respect, and demonstrate appreciation of cultural differences. 

• Takes immediate action to correct any unsafe situation. 
• Follows correct procedures to ensure one’s own safety and that of other team members.

Time Management 

• Organizes and establishes priorities; gets the job done in a timely manner. 

Decision Making                                                    

• Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others. 

Position Qualifications Requirements

Education  

• Bachelor’s Degree in Social Work or related field, Or an Associates of Arts degree with 2 years of community or healthcare experience in care management activities. 

Languages:

• Fluency in English and Spanish required. 

Office equipment and Software: 

• Computer and data management proficiency, including Microsoft Office applications: Outlook, Word, Excel.  Proficiency with Internet Explorer and Practice Management Systems. 

Benefits

• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Paid educational leave: 40 hours annually
• Annual COLA increase
• Employee incentive program of up to $2,000 every 6 months
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits