Behavioral Health Coordinator

Description

Summary

The Behavioral Health Coordinator Supports BH Providers and BH Coordinator and partners with Operations to ensure BH workflows and processes are implemented and followed. Able to work successfully in a fast paced, dynamic work environment. Schedules appointments, processes referrals to BH services, responds to questions, and documents each call within the electronic health record (EPIC) and/or email. Ensures all referred patients are provided timely access to care. Inputs and provides information related to member’s accounts including demographics and billing/insurance information. Supports the BH department to ensure productivity goals are consistently met.

*** The Behavioral Health Coordinator position is grant funded to begin in July 2025.

Some of the Essential Duties and Responsibilities include the following:

• Greets clients, responds to their questions and/or schedules appointments for Behavioral Health and other AMC appointments in person and on the phone.
• Annotates BH appointments providing information on the intake packet/consents, and questionnaires needed

ASSISTS IN MEETING BH PROVIDER NEEDS

• Supports BH staff in delivering seamless integrated behavioral health services in the primary care setting.
• Schedules and confirms appointments.

ASSISTS WITH THE MEDICAL NEEDS OF THE PSYCHIATRISTS

• The BH MA provides direct and indirect support to the psychiatrists in the delivery of psychiatric services.
• Performs/implements orders for diagnostic tests.

WORKS WITH EXTERNAL PARTNERS

• Verifies insurance coverage, facilitates scheduling of interpreters for BH patients as needed.
• Assists current BH patients with outside insurance in finding a provider in their network.

Requirements

Skills Required

• Ability to read, write and speak fluently in Spanish and English required.
• Knowledge of programs/insurance & access/eligibility guidelines and applications is required which includes knowledge of the following programs: Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, and Sliding Scale.

Education and/or Experience

• High school diploma or general education degree (GED); one year or more of related healthcare experience and/or training; or equivalent combination of education and experience. 

Certificates, Licenses, Registrations 

• Medical Assistant Certification preferred with one year experience in a healthcare facility preferred.