Behavioral Health Coordinator

Description

Behavioral Health Care Coordinator

Department: Behavioral Health

Reports To: Director of Behavioral Health

FLSA Classification: Non-Exempt

Schedule: 8a-5pm - On Site Hamilton OH 45011

Behavioral Health Care Coordinator Summary

The Behavioral Health Coordinator provides essential administrative and program support to the behavioral health team including referral coordination. As well as playing a vital role in supporting patients with mental health and substance use challenges by coordinating access to services, providing case management, and facilitating communication between behavioral health, primary care, and external support providers. This role ensures that patients receive timely, integrated, and culturally competent care, in alignment with the mission of the organization.

A Day in the Life

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

· Collaborate with primary care providers, behavioral health providers, and support staff to coordinate integrated care plans

· Follow up on referrals to behavioral health specialties or community resources.

· Engage patients in their behavioral health treatment, ensuring they understand care plans and follow through with appointments.

· Assist with scheduling, transportation, and navigating health systems.

· Serve as a point of contact for patients seeking information about behavioral health services. 

· Identify social determinates of health and coordinate resources to address them (housing, food, transportation, etc.).

· Serve as a liaison between medical, behavioral health, and community service providers. 

· Participate in interdisciplinary team meetings and case conferences.

· Maintain accurate, timely documentation in electronic health records (EHR). 

· Ensure compliance with HIPPA, Medicaid, and FQHC regulatory requirements.

· Track metrics for grant reporting, quality improvement, or funding programs.

· Maintain a director of local mental health, substance use, and social service resources. 

· Develop partnerships with community agencies

· Identify and respond to behavioral health crises, referring to emergency services when necessary. 

· Conduct safety planning under supervision or with licensed providers. 

· Other duties as assigned. 

· Performs all other duties and tasks as assigned. 

Core Competencies

· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience  Bachelor’s degree in social work, psychology, public health, nursing, or a related field. At least 1 – 2 years of experience in behavioral health settings, working with patients with mental illness, substance use disorders, or co-occurring conditions. Working knowledge of community resources and social service systems. Preferred experience in primary care or integrated behavioral health care settings. 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations 

Licensed Social Worker (LSW) or Registered Nurse (RN)

Other Applicable Requirements 

Ability to speak Spanish is desirable. Knowledge of examination, diagnostic, and treatment room procedures.  Knowledge of medical equipment and instruments to administer patient care.  Skilled in taking accurate vital signs.  Skilled in maintaining records and recording test results. Skilled with geriatric patients and patients in lower socio-economic sectors of the community. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.