About Us: At The Good Shepherd, our mission is to Transform Healthcare Delivery, and our vision is "Empowering Wellbeing." We are dedicated to providing compassionate, coordinated, and culturally competent healthcare. If you share our commitment to enhancing patient outcomes and empowering individuals, we’d love to have you join our team.
Why Work With Us:
Collaborative Care Teams: Join a close-knit behavioral health and integrated care team focused on whole-person care. Your coordination makes access to mental health services possible.
Purpose-Driven Work: You’ll help patients navigate behavioral health services with dignity and clarity—bridging communication gaps and improving access to care.
Community Impact: Play a crucial role in ensuring underserved and rural patients receive timely mental health support and resources.
Growth-Minded Culture: We don’t just support development—we prioritize it. You’ll have opportunities to learn, grow, and lead within our mission-driven organization.
Your Role: As a Behavioral Health Coordinator at The Good Shepherd, you are the connector between patients and mental health care. You'll ensure that every patient feels seen, supported, and scheduled. This role blends care coordination, patient engagement, and administrative excellence to support a smooth and compassionate care experience.
Patient Communication & Navigation
- Answer behavioral health-related calls with warmth and professionalism
- Educate patients on behavioral health services, programs, and care expectations
- Track patient concerns using our EHR system and follow up appropriately
- Help patients complete necessary consents, screenings, or assessments
Referral & Scheduling Coordination
- Manage behavioral health referrals from internal and external sources
- Schedule initial and follow-up appointments and verify insurance eligibility
- Follow up with patients on no-shows or cancellations
Care Coordination & Documentation
- Ensure continuity of care across internal and external providers
- Maintain accurate records in EHR and support outreach to close care gap
Administrative & Team Support
- Support provider schedules and team workflows
- Monitor dashboards, task queues, and assist with team huddles and improvement efforts
What We’re Looking For:
Skills
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve in a fast-paced healthcare setting
- Comfortable using EHR systems and Microsoft Office
- Bilingual in English and Spanish is a strong plus
Attributes
- Compassionate, organized, and patient-focused
- A self-starter who thrives in team-based environments
- Detail-oriented with a high degree of integrity and follow-through
Perks & Benefits:
Work-Life Balance: Enjoy a fulfilling career with a balanced work schedule that values your personal time.
Comprehensive Benefits: Access to health insurance, paid time off, and professional development opportunities.
Meaningful Impact: Contribute to a mission-driven organization that is dedicated to improving community health.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.
Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.
Salary :
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