Behavioral Health Crisis Access Center Manager

Job Description:

Job Specifics

• Pay Range: $44.33 - $68.42 Exempt
• Benefits Eligible: Yes
• FTE: Full time
• Shift: Days, may include some evening coverage.
• Click learn about additional Intermountain benefits. 
• This position oversees the In-patient Behavioral Health Therapist Team, Access Center/ED Crisis Workers and the Crisis Team at IMED.   
• LCSW, CMHC or LMFT REQUIRED

Operational Leadership & Oversight

• Owns department operations, ensuring round-the-clock continuity of crisis services and therapy programming.
• Develops and maintains staffing models, schedules, workflows, and quality/performance metrics.
• Oversees budget, purchasing, resource utilization, and regulatory compliance.
• Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals.

Clinical Leadership

• Serves as a clinical expert for crisis intervention, assessment, and therapeutic services.
• Ensures high-quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities.
• Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution.
• Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.\

People Leadership & Culture

• Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads.
• Builds high-performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion.
• Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites.
• Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience.

Quality, Safety & Performance Improvement

• Monitors and improves key performance indicators such as evaluation-to-disposition times, Access Center flow, therapy coverage, and patient experience.
• Leads change management initiatives that improve access, safety, quality, and operational efficiency.
• Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations.
• Partners with hospital and Behavioral Health Service Line leadership to drive system-aligned improvements.

Minimum Qualifications

• Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified.
• Current State Licensure as LCSW, LMFT, or CMHC
• Excellent written and verbal communication skills.
• Computer Skills, i.e., email, word processing.

Preferred Qualifications

• Three Years of experience working in a mental health environment.
• One year of experience in psychiatry crisis assessment.
• Management experience.

Physical Requirements

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for extended periods of time to perform work on a computer, telephone, or other equipment.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.