Behavioral Health Crisis Services Data and Evaluation Manager

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
Are you a skilled evaluation manager with a commitment to social justice and utilization-focused performance measurement? Do you enjoy working collaboratively with partners to facilitate data-informed decision making? Are you interested in putting your skills to work to make a difference in your community? If so, King County's Department of Community and Human Services (DCHS) is looking for you!

King County's

Department of Community and Human Services (DCHS)

provides equitable opportunities for people to be healthy, happy and connected to community.

DCHS has a tremendous opportunity for a data and evaluation manager to partner with one of the Country’s largest human services departments in advancing a cutting-edge collaborative model supporting behavioral health and recovery or pro-equity, community-driven programming to support people in King County! The

Behavioral Health and Recovery Division

(BHRD) provides high-quality behavioral health services to help ensure people with mental health and substance use disorders receive the services they need.

This position is centrally located within the Performance Measurement and Evaluation (PME) unit of the DCHS Director's Office.

Behavioral Health Crisis Services Data and Evaluation Lead
One area of focus for BHRD is crisis and commitment services. King County offers services for people who are in a behavioral health crisis, including the recently approved Crisis Care Centers initiative, a nine-year levy that will create a regional network of five Crisis Care Centers, restore and increase mental health residential treatment beds, and invest in the people providing mental health and substance use disorder services. Behavioral health crisis services are available 24 hours a day, 365 days a year. As the Crisis Services Data and Evaluation Manager, you’d be responsible for creating a robust data-informed culture that supports crisis services provided across King County and provides measurement for the newly approved levy.

You wouldn’t be working alone! These positions get to lead extremely talented teams of data scientists and evaluators with deep subject matter expertise and technical skills in SQL, R, and Tableau. Each team sits within a larger PME unit that supports the entire department and is comprised of professionals skilled in quantitative and qualitative evaluation methods, data resource development and management, and data visualization. PME works with DCHS’ program staff, management, and providers to develop comprehensive evaluation frameworks and performance metrics, including assisting with determining appropriate performance measures, managing data collection and quality control, monitoring continuous quality improvement, and conducting in-depth analyses to inform decision making and improve service delivery. PME disseminates research and evaluation findings and promotes organizational learning through published reports and online dashboards.

Who May Apply:

This position is open to all qualified candidates that meet the minimum requirements. Interviews for this selection process are anticipated to take place on or around April 19, 2024.

Required Materials:

Candidates who wish to be considered for this recruitment must submit an online King County

application

and

respond

to the supplemental questions.

Work Schedule:

This position is exempt from the provisions of the Fair Labor Standards Act and are not eligible for overtime. Typical hours are Monday - Friday 8am-5pm. The position is represented by PROTEC17.

Recruiter:

[email protected]

Teleworking Requirement
The work associated with this position will be performed predominantly by teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities.

Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.

King County has a robust collection of

tools and resources

to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Support the Development of Strategic Vision and Direction
Provide collaborative leadership among PME and BHRD to identify, develop, and evolve performance measurement, evaluation, and data asset activities and strategy in close partnership with the divisions and informed by an equity lens. This includes coordinating performance measurement, business intelligence, and evaluation activities, including ensuring compliance with required annual reporting activities.
In partnership with internal leadership, staff from provider agencies, and/or external consultants, oversee the development and maintenance of dashboards, performance indicator reports, theories of change, and other data products to monitor performance and engage providers and program staff in data-informed continuous quality improvement.
Facilitate conversations to align measures across BHRD strategies and programs to demonstrate the broader results and impacts.
Drive towards the application of a racial equity and social justice lens across a wide variety of projects and work products.
Lead and Support a Highly Technical Team
Supervise a team of 2-6 program evaluators, analysts, and data scientists who perform most of their work in SQL, R, Tableau, and Git/Github. Provide task supervision, ongoing professional development, performance appraisals, etc.
Foster autonomous, high-quality work while contributing to an integrated and supportive team culture.
Ensure needs for timely data support are met while allowing time for a response that is efficient, replicable, and well-documented for the future. This requires thoughtful project management and sometimes requires negotiation to arrive at acceptable compromises (such as with deadlines) and the ability to advocate for more time and care upfront to save time and re-work down the line.
Participate as an extended leadership team member to contribute to the development of a cohesive unit-wide culture and shared work processes.
Make Meaning of Complex Data
Actively engage internal and external partners in the evaluation and performance measurement process.
Develop and/or review performance monitoring reports, dashboards, presentations, and other visual representations of data.
Support the analysis and interpretation of both quantitative and qualitative data using appropriate statistical methods, data manipulation tools, and an equity lens. This may include overseeing / developing responses to data requests from partners and the public.
Present or lead discussions on relevant data, dashboards, and evaluation findings to committees that include representatives from division staff, provider agencies, and (where relevant) elected officials or jurisdiction staff.
Participate in selected team, work group, division, and department meetings.
Perform other related duties as assigned.
Demonstrated related work experience (typically 5+ years) or combination of work experience and education primarily in data analytics, performance measurement, evaluation, or research related fields.
Demonstrated knowledge of: quantitative and qualitative analysis principles and methods; principles and practices of applied research and human subjects privacy; methods, tools and techniques of applied research; study design and advanced analytic procedures; data collection methods, including surveys; and computerized database systems.
Demonstrated experience working with community, health or human services organizations in designing and implementing real world performance measurement, including quantitative and/or qualitative approaches.
Recent experience in supervising staff and/or providing functional leadership to technical professionals.
Knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, and policy and systems-based inequities on communities and populations.
Experience working with a diverse range of partners to design and implement real world performance measurement plans and evaluations.
Experience building programs’ capacity to use data for decision making and continuous quality improvement.
Superb attention to detail and ability to think analytically.
Strong oral and written communication skills, including the ability to present findings clearly to a variety of non-technical audiences.
Strong problem solving and interpersonal skills, including the ability to work independently and maintain collaborative relationships as part of a team.
Experience successfully managing complex projects, anticipating stakeholder needs, synthesizing information, making decisions, and meeting deadlines.
Experience with data management, analysis, and visualization tools such as SQL, Excel, SAS, R, and/or Tableau.
DESIRABLE QUALIFICATIONS:
Knowledge of behavioral health service delivery systems highly desirable, specifically crisis services. This may include experience working withing the behavioral health delivery system as a provider, lived experience with behavioral health system services, and/or experience working directly with large administrative data systems, especially those containing health or behavioral health claims or encounter data.
Experience engaging partners in conversations about data collection and/or structuring of new data systems to support measurement of key outcomes.
Familiarity with Results Based Accountability (RBA) framework.
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Come join the team

dedicated to serving one of the nation's best places to live, work and play.

Guided by our

"True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
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