Behavioral Health Front Desk

Front Desk - Outpatient Behavioral Health Clinic

Entune Behavioral Health is an Outpatient Behavioral Health Group that offers individual, couples, and family

therapy as well as other Behavioral Health services in Arizona.

ROLE AND RESPONSIBILITIES

The Front Desk serves as the provider of therapeutic services for members of the organization. BHTs are responsible for coordinating the care of patients with emotional, mental, or psychological problems. They assess the patient's condition and establish both short and long-term goals in alignment with the Licensed Clinician’s treatment plan. They also monitor the patient's progress and coordinate with the Licensed Clinician to adjust the plan as necessary. They act as a liaison between the patient, family, and service providers to ensure effective treatment. BHTs may also offer practical assistance to their clients, such as

helping them with insurance inquiries, financial/resource planning, and setting personal goals. They must be able to work independently, but also function as a team member, providing high quality services to our clients. Employees of Entune BH demonstrate dedication to the mission of the quadruple aim and value close collaboration with internal staff, clients, payors, and other stakeholders. Evidence-based treatments and population health guide the quality work and outcomes of the clients.

The Front Desk responsibilities include:

• Maintaining confidentiality of records aligning with HIPAA requirements

• Assessing for risk of harm to self and others

• Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required

forms

• Evaluation of physical and/or mental conditions based on review of information through staffing with the

treatment team

• Observation of the client(s)

• Assist with ongoing quality-management efforts

• Attend relevant BH case meetings

• Refer members to community resources and internal services as necessary

• Engage in population health and evidence-based driven measures to enhance outcomes of the client and

align with Entune BH’s values.

• Additional responsibilities as appropriate.

The Front Desk will also perform a number of duties traditionally aligned with a Front Office representative. These duties are not limited to include greeting and scheduling patients and visitors, calling patients to remind them of appointments, answering and routing calls, making transactions, assisting with medical records, completing referrals within the electronic health record, medical records, prior authorizations, tasking providers patient communication/requests, eligibility verification, triaging mental health and possible primary/general care needs, faxing, scanning consults/consents, and keeping paperwork organized. The BHT mainly uses telephones and computers to communicate with patients and staff, so they must have basic knowledge of computers. The Front Desk must interact frequently with patients, medical professionals, and supervisors, meaning they must have

excellent communication skills and be personable.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in psychology, social work, sociology, or related field (Preferred*)

• Experience working with Children + Adolescents (Preferred)

• Bilingual in Spanish (Preferred)

• Current CPR, AED, First Aid certification (Required)

• Current DPS Level One Fingerprint Clearance Card (Required)

• Knowledge of Microsoft Software especially 365 platform

• Experience with electronic health records (EHR)

• Strong organizational skills and communication skills

• Knowledge of integrated healthcare delivery models (preferred)

ADDITIONAL NOTES

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities,

skills and efforts. In addition, all offers are at-will employment and job descriptions are not intended to form

contractual relationships between the employee and the agency. Rather, they are intended to be accurate

reflections of the primary essential functions and demonstrate a business need for the position.