Behavioral Health Front Office Specialist

Primary Responsibilities 

• Warmly greets clients, families and visitors to Family Ark Behavioral Health Center and ensures a welcoming and supportive environment.  

• Responds to incoming phone calls using a trauma‑informed and patient-centered approach. 

• Assist clients with check‑in, registration, and completion of required paperwork. Enter new client information into the EMR, assigned therapist list, and internal BHC census sheet. 

• Maintain confidentiality in compliance with HIPAA and organizational policies. 

• Schedule, confirm, and update client appointments for clinicians and providers. 

• Communicate scheduling changes, provider availability, and cancellations promptly. 

• Collect and verify insurance information; assist with insurance updates as needed. 

• Accept copayments or fees and follow appropriate financial handling procedures. 

• Manage incoming and outgoing mail, email correspondence, and faxes. 

• Support data entry, recordkeeping, and electronic health record (EMR) tasks. 

• Ensures the operational readiness, appearance, and presentation of the office and other client areas. 

• Performs office activities such as filing, records maintenance, preparing correspondence, maintaining the necessary office supplies, faxing records and mail distribution according to agency policies and procedures.  

• Assist with center events, meetings, or administrative projects as assigned. 

• Help maintain office supplies, inventory, and equipment. 

• Responsible for collecting and processing intake documents during the client registration process. Enter new client information into the medical system, therapist list and internal BHC census sheet. 

• Routinely, on the 2nd and 16th of the month, checks Medicaid eligibility for FABHC clients.    

• Collects patient vital signs and medical recommendations from physicians and the psychiatric nurse practitioner as needed.  

• Conducts building and safety checks routinely and when maintenance or repairs are indicated, ensures action is taken utilizing the maintenance request form. 

• Performs other duties and responsibilities as assigned, including tasks that support and assist with agency-wide goals and activities. 
  

Minimum Requirements 

• High School Diploma or GED .  

• One years’ experience as a receptionist or similar position. 

• Experience in behavioral health preferred. 

• Experience with Medicaid billing a plus. 

• Exhibits regular and punctual attendance.  

• Computer and word processing skills. 

• Must be able to work independently and meet strict deadlines. 

• Superior organizational and problem-solving skills. 

• Strong communication and negotiation skills. 

• Must be able to work with a diverse population. 

• Must demonstrate a commitment to quality performance and service excellence as each relates to the agency’s comprehensive quality assurance plan and continuous quality improvement objectives.