Behavioral Health Practice Support Specialist

Squirrel Hill Health Center is dedicated to providing high-quality, patient-centered care to individuals of all backgrounds. ​ We are seeking a Behavioral Health Practice Support Specialist to join our team and support our Behavioral Health and SUD Teams. ​This position reports to both our Squirrel Hill and Brentwood office locations. 

Key Responsibilities:

• Provide administrative support to Behavioral Health/SUD Teams. ​
• Schedule appointments, verify insurance, and collects co-pays or sliding scale fees.​
• Greet patients, assist with check-in/check-out, and coordinate follow-up appointments. ​
• Maintain patient records, prepare packets, and handle insurance authorizations. ​
• Call patients for appointment reminders and rescheduling. ​
• Attend and participate in weekly department meetings.
• Collaborate with SHHC staff to ensure quality care and maintain confidentiality. ​

Qualifications: ​

• High school diploma or GED required. ​
• Minimum 2 years of experience in a behavioral health setting. ​
• Strong interpersonal, communication, and organizational skills. ​
• Proficiency in computers, EHR, medical terminology, ICD-10, CPT coding, and insurance knowledge. ​
• Commitment to serving low-income and underserved populations. ​
• Knowledge of a second language, such as Spanish or Nepali is a plus. ​
• Must have all CDC-recommended immunizations, including annual Flu vaccine

Core Competencies: ​

• Experience in medical office settings (behavioral health preferred). ​
• Ability to communicate effectively with diverse clients. ​
• Respectful team collaboration and attention to detail. ​

SHHC is an Equal Opportunity Employer.