Bell and Valet Attendant

SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS

1. Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service
2. Communicate with other departments as needed to enhance the guest check-in process and arrival experience
3. Maintain high level of guest recognition
4. Check logbook, emails and other message center several times daily
5. Keep on-going log of requests and deliveries within the resort
6. Follow Phone etiquette and provide proper greeting
7. Follow Radio etiquette with ear piece
8. Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events
9. Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations
10. Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly
11. Maintain check-in and delivery logbook daily
12. Oversee complimentary bicycle use – maintain bikes clean and ready to use
13. Attend to bell carts – Cleanliness and charging daily
14. Assists guests with the resort car program
15. Keep Water and Ice available at all times
16. Keep Bell Desk, front circle and all areas cleaned at all times with no litter
17. Attendant to light fireplace at dusk in courtyard
18. Check croquet lawn for equipment (mallet, balls, bocce balls)
19. Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request
20. Run errands for guests when needed
21. Drop and retrieve mail daily from the P.O Box
22. Participate in all meetings as requested
23. To report any problems to the manager on duty in a timely manner
24. Always set up workstation with necessary supplies and maintain cleanliness throughout shift
25. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
26. Participate in and support hotel efforts towards community service, sustainability and environmental initiatives
27. Perform other duties as directed, developed or assigned

QUALIFICATIONS

Required

1. Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
2. Ability to communicate in English with vendors, guests and staff, to their understanding.
3. Basic computer knowledge

Desirable

1. Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays
2. Luxury Hospitality experience

SKILLS

Required

1. Strong customer service skills
2. Must have good communication skills in order to handle special requests
3. Must have good knowledge of proper telephone manners and etiquette.
4. Ability to work without direct supervision

Desirable

1. Previous experience in other hotel positions

PHYSICAL DEMANDS

1. Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
2. Ability to work in various environments including adverse weather conditions such as cold, rain or heat
3. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
4. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
5. Frequent need to stand for long periods of time.
6. Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.
7. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
8. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
9. Wear ear piece at all times during shift

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.