Bell Captain

• Warmly welcome and greet guests upon arrival and departure, providing exceptional customer service at all times.


• Assist guests with check-in and check-out procedures as needed.


• Supervise and coordinate Bell Staff to ensure efficient and professional service delivery.


• Ensure all VIP guests are personally welcomed and escorted to their accommodations.


• Inspect resort transportation vehicles daily to ensure cleanliness, safety, and operational readiness.


• Conduct regular training and coaching sessions to maintain service standards and departmental procedures.


• Maintain the lobby, porte-cochère, and Bell Desk areas in a clean, organized, and presentable condition.


• Attend departmental and resort meetings as assigned.


• Monitor and inventory departmental equipment and supplies to ensure adequate stock and proper maintenance.


• Maintain brochure displays and informational materials for guest use.


• Coordinate the timely and accurate delivery of guest luggage, laundry, packages, mail, newspapers, checkout packets, and other guest correspondence.


• Ensure luggage carts and departmental equipment are cleaned, polished, and maintained in excellent condition.


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  Assist with transportation, door attendant, and other Front Office operations as needed.
  
  


• Perform additional duties and special projects as assigned by the Front Office Manager or leadership team.

• Strong verbal and written communication skills in English.


• Ability to provide outstanding customer service while maintaining professionalism, patience, tact, and diplomacy.


• Ability to effectively interact with guests, visitors, and team members from diverse backgrounds.


• Ability to read and understand luggage tags, rooming lists, schedules, and departmental documentation.


• Leadership skills with the ability to train, motivate, and supervise team members.


• Strong organizational skills and attention to detail.


• Ability to safely lift, carry, push, pull, and transport luggage, packages, and equipment weighing up to 75 pounds on a regular basis.


• Ability to stand, walk, bend, stoop, kneel, and move throughout the resort for extended periods.


• Manual dexterity sufficient to handle luggage and operate departmental equipment.


• Ability to work flexible schedules, including weekends, holidays, and evenings as business demands require.

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