Bell Person

Summary: 

Greet & assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure & provide a safe & healthy environment for both our guests & colleagues. The Bell Person offers support, knowledge, and assistance as needed in all areas of customer service.

Essential Duties and Responsibilities include:

The Bell Person is responsible for the following job functions.

• Assist with all aspects of guest services and present a positive impression of the establishment.
• Provide information and service to guests in the absence of a concierge.
• Supply information to guests regarding on-site facilities. 
• Be aware of bulletins for upcoming events and groups.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• Assist in the training of new Bell Person and job duties and procedures.
• Receive and store guest luggage in an orderly manner. 
• Able to use electronic communication devices. 
• Respect and protect guest privacy.
• Maintain the upkeep of equipment. 
• Must be able to multitask.
• May be required to work overtime.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the company.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.        

• Must be at least 18 years of age. 
• Must be fluent in English with regard to oral and written communication. 
• Comfortable in customer service and multi-tasking is extremely important in this position.
• Must be able to lift and carry up to 50 lbs.

Qualifications:

To perform this job successfully, The Bell Person must be able to perform each job duty satisfactorily. The following competencies are required:

• Customer Service – Fantasy Springs Resort Casino is an organization in the hospitality industry. As such, the ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations – is a requirement of the position.
• Education – High School diploma or general education degree (GED) is required.
• Communication – The Bell Person must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
• Task management – Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Computer Skills – Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
• Physical Demands – The Bell Person are frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear. Employees may be required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ethics – The Bell Person must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discrimination based on race, gender, sexual preference, age, nationality, and creed.
• Organizational Support – Follows the organization's policies and procedures. Performs job functions in a manner consistent with the organization's goals and values.
• Dependability – Follows instructions and responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Ensures work responsibilities are covered when absent.
• Health and Hygiene – Must be dressed in the appropriate uniform. Hair is presented in a professional manner and free of any unpleasant odors.

Work Environment: 

Employees working in the Casino or Bowling Center my be exposed to second-hand smoke.