Bench Manager

Primary Purpose

To be responsible for all daily store operations and manage all aspects of the retail store by promoting

and maintaining customer service. In addition, be responsible for overseeing the operation of the store

to maximize sales and profitability through merchandise, inventory, expense control, human resource

management, and managing operating costs and shrinkage.

Essential Duties and Responsibilities

• Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise

displays and signage.

• Recruit, train, develop, and communicate with all staff and assess performance on a daily,

monthly, and annual basis.

• Supervise associates engaged in sales work, taking of inventories, reconciling cash with sales

receipts, keeping operating records, and preparing daily record of transactions for office.

Carries out supervisory responsibilities in accordance with the organization’s policies and

applicable laws.

• Recognize and appropriately discipline associates according to company standards.

• Communicate with District Managers and corporate office regularly.

• Plan and prepare work schedules to assign associates to specific duties.

• Monitor and order merchandise from distribution center to replenish merchandise in store.

• Ensure compliance of associates with established security, sales, and recordkeeping procedures

and practices.

• Maintain confidentiality among all store associates.

• Attend local fundraising and 4-H events as needed and requested.

• Address, problem-solve, and resolve customer complaints or inquiries.

• Open and close the store when needed, including security and related duties.

• Manage payroll budget and fiscal responsibilities with corporate office.

Other Duties and Responsibilities

• May be required to operate a forklift on occasion. Forklift certification will be required and

obtained on the job.

• Help in departments when needed.

• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new

trash bags, and sweeping the store floor.

• Other duties assigned as needed.

Qualifications

• 4 years of experience working in a retail environment.

• Advanced knowledge of Eagle Browser.

• Experience working in different departments of the store.

• Advanced knowledge of operating a POS system.

• High School Diploma or equivalent combination of education and experience.

• Ability to obtain and possess valid driver’s license and insurance.

• Proven written and verbal communication skills.

• Strong interpersonal skills.

• Excellent attention to detail and ability to accurately complete paperwork.

• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.

• Familiar with how to operate a computer system and email.

• Familiar with standard retail concepts and practices.

• Familiar with reading and understanding industry and financial reports.

• Experience using Microsoft Word and Excel