Benefit Service Representative

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.
Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. Headquartered in Kansas City, we are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client’s HR Department and their individual employees.
The Benefit Service Representative (BSR) is responsible for inbound and outbound telephonic service requests assisting employees with benefit inquiries and enrollments. The BSR ensures that each employee has a comprehensive understanding of benefit options available to them by conducting reviews via telephone.
Client: This position will work onsite at Emory Healthcare in their Benefits Contact Center. This role is onsite Monday - Friday with the hours either 7:30-4:30pm or 8-5pm.
ESSENTIAL FUNCTIONS
Reviews, evaluates and counsels employees on their individual benefit options using a high level of professionalism and knowledge. Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications as necessary.
Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine correct course of action.
Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
Performs other duties as assigned by supervisor.
MINIMUM EDUCATION AND EXPERIENCE

High School Diploma/GED equivalent or equivalent years of applicable experience
Former customer service experience and excellent telephonic communication skills
PREFERRED EDUCATION AND EXPERIENCE

Working knowledge of insurance products, including core and voluntary benefits
Total Rewards Summary

Paid Training And Professional Development
Company Provided Equipment
Medical with HSA; Wellness Program/Gym Reimbursement
Dental and Vision Plans
Additional Voluntary Benefits
100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D
401k Plan with Company Match
Pet Insurance
Immediate Paid Time Off Accrual
Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays
Employee Referral Bonus Program
Starting Hourly Base Range for This Position is $19.23- $23.07

This Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active Employment
The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally, an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.

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