Benefits Administrator

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

Job Summary:

The HR Benefits Specialist will be responsible for the implementation and day-to-day administration of employee benefit programs, including health, dental, vision, life, 401 K and leaves of absence. This position provides guidance to the Helpware’s leaders and employees in these areas while maintaining compliance with FMLA, COBRA, HIPAA, ACA and other state and federal related regulations. As a knowledgeable resource, the Benefits Specialist provides recommendations for new programs and revisions to current programs and assists with the development of related policies and procedures. The HR Benefits Specialist is also expected to maintain excellent customer service and technical support in the implementation and delivery of benefit programs. Work is performed under the direct supervision of the Human Resources Manager.

Reports To: Director of Human Resources

Direct Reports: None

Compensation:

Duties/Responsibilities:

• Administer various benefit programs which include medical, dental, vision, life insurance, 401 K, EAP, COBRA, and voluntary benefits.

• First point of contact for HR and employees for various benefit issues such as coverage, enrollment eligibility, qualifying life event changes, claims, and other benefits-related matters.

• Audit weekly benefit deductions from the benefits admin system to the payroll system.

• Audit of Benefit Billings

• Ensures timely payment of benefits for individuals on leave.

• The main point of contact for all COBRA-related matters ranging from enrollment assistance to data entry in carrier sites, to issue resolution.

• Process and maintain weekly reports to ensure employees enroll timely into plans and that supporting documentation is submitted for all covered dependents.

• Assist with open enrollment projects including communications, system set-up, system testing and enrollment into the system.

• Maintain relationships with insurance carriers, consultants, brokers, and third-party administrators.

• Responsible for understanding all applicable government laws and regulations at the federal, state and local levels, which impact employee benefits.

• Document and maintain administrative procedures for assigned benefit processes.

• Respond to notifications from state agencies regarding medical support and verification of insurance.

• Performs any other duties as assigned.

Required Skills/Abilities:

• High School Diploma or Equivalent

• 1-2 years of professional administrative experience

• Thorough knowledge of benefits laws and regulations.

• Exceptional communication and interpersonal skills

• Demonstrated experience working in a fast-paced environment

• Ability to work independently as well as within a team

• Ability to prioritize tasks.

• Excellent time management skills with a proven ability to meet deadlines.